FAQ’s – kokand

FAQ Section

Frequently Asked Questions

How do I find the right product for my needs?

We offer a product finder tool and expert support to help you choose the best option based on your condition and preferences.

Can I use health insurance or Medicare to pay for my order?

Currently, we do not accept insurance or Medicare. All purchases must be made out-of-pocket.

Are there any discounts for bulk or repeat orders?

Yes! We offer volume discounts and loyalty rewards for repeat customers. Contact support for details.

Do you ship products outside the United States?

We currently ship only within the U.S. International shipping is not available at this time.

Do your products include any warranty or guarantee?

Most products come with a manufacturer warranty. Please check individual product pages for specific details.

Is my personal information secure when shopping on your website?

Absolutely. We use SSL encryption and follow strict data protection protocols to keep your information safe.

Is it possible to rent equipment from Kokand.org?

Yes, we offer rental options for select equipment. Visit our rentals page or contact us for availability.

What should I do if my order arrives damaged or incomplete?

Please contact our support team immediately. We’ll arrange a replacement or refund as needed.

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At KOKAND, we’re redefining medical products—transforming them from purely functional tools into thoughtful, beautifully designed gifts. Our mission is to combine purpose with aesthetics, offering medical devices you’ll be proud to give, without sacrificing quality.

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